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Banff, Alberta
| Frequently Asked Questions
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| Can I make the Banff reservation by phone? We | Is there a minimum age requirements to reserve a |
| would be happy to help you make any Banff hotel | room? A minimum age of 18 is required by most |
| reservation by phone. You can call our toll free | hotels to book a room. Some require the guest(s) be |
| number between the hours of 8 a.m. to 10 p.m. | 21. These requirements and other amenities |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | information on the property "Detail" pages. |
| Saturday and Sunday. | |
| | Is your detail on amenities information accurate? |
| How can I be sure information about my credit card is | This information is updated a many times during the |
| secure? We use secure-socket-layer (SSL) | year. We strive to have the most complete |
| encryption, the standard encryption on the Internet. | information available and the most accurate. We do |
| This type of encryption allows you to feel confident | rely on the personnel at each hotel property to |
| and secure about supplying personal and credit | update and change information as appropriate. |
| card information. | |
| | Can I change my hotel after booking? Yes. By |
| Can I book the reservation to stay tonight? Some | canceling your previous reservation and booking a |
| hotels accept reservations until 3:00pm on the arrival | new reservation. Also, you can call one of our |
| day. Only hotels that follow this policy will show when | friendly customer service representatives at our toll |
| the today's arrival date is typed into the search form. | free number, between the hours of 8 a.m. to 10 p.m. |
| | Monday through Friday CST, 11 a.m. to 6 p.m. |
| Are free shuttles supplied from the airport to the | Saturday and Sunday. |
| hotel? Some hotels do offer free shuttle services | |
| from the airport but not all. Please verify this | "Internet hot deals", what is it? We work directly with |
| information on the property information page, if this is | many hotels to provide the lowest possible rates |
| import to you. | available on the Internet. In most cases, these rates |
| | are lower than all other online websites. These are |
| How will I know when my reservation is confirmed? | designated with a "hot-deals" link and are listed first |
| Our confirmation number displayed immediately | for search performed by destination city. |
| upon successfully making your reservation. Our | |
| systems work behind the scenes to email you the | |
| final confirmation number. | |
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