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Surprise, Arizona
| Frequently Asked Questions
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| Can I make the Surprise reservation by phone? We | How will I know when my reservation is confirmed? |
| would be happy to help you make any Surprise hotel | Our confirmation number displayed immediately |
| reservation by phone. You can call our toll free | upon successfully making your reservation. Our |
| number between the hours of 8 a.m. to 10 p.m. | systems work behind the scenes to email you the |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | final confirmation number. |
| Saturday and Sunday. | |
| | What are additional fees and taxes? Each city/state |
| How can I be sure information about my credit card is | has different rates for taxes. Taxes are calculated |
| secure? We use secure-socket-layer (SSL) | and displayed on the hotel reservation amount. For |
| encryption, the standard encryption on the Internet. | some hotels there are additional fees charged to |
| This type of encryption allows you to feel confident | your room reservation. These additional charges |
| and secure about supplying personal and credit | help us have the lowest rates on the Internet. |
| card information. | |
| | How much is the charge for more than two people |
| Is there a minimum age requirements to reserve a | per room? Different policy are established by each |
| room? A minimum age of 18 is required by most | hotel regarding multiple guests per room. Our |
| hotels to book a room. Some require the guest(s) be | booking engine technology allows for display of the |
| 21. These requirements and other amenities | appropriate rate for your room when the number of |
| information on the property "Detail" pages. | adults is selected. |
| | |
| Is free breakfast available? Some hotels offer free | How do you book a room for someone else? You |
| breakfast with each room night booked. This | can us our system to book a room for someone else. |
| information can be found on the property information | Make sure you include that persons information as |
| "detail" page for your specific property. | the guest. You can have a different person paying |
| | with their credit card than the name and address of |
| Are free shuttles supplied from the airport to the | the guest staying in the room . |
| hotel? Some hotels do offer free shuttle services | |
| from the airport but not all. Please verify this | Are taxes included in the rates? Taxes are figured |
| information on the property information page, if this is | and displayed into the final payment screen. See |
| import to you. | rate details for taxes for each day. |
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