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Napa, California
| Frequently Asked Questions
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| Can I make the Napa reservation by phone? We | Are free shuttles supplied from the airport to the |
| would be happy to help you make any Napa hotel | hotel? Some hotels do offer free shuttle services |
| reservation by phone. You can call our toll free | from the airport but not all. Please verify this |
| number between the hours of 8 a.m. to 10 p.m. | information on the property information page, if this is |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | import to you. |
| Saturday and Sunday. | |
| | What do I do with questions concerning previous |
| How can I be sure information about my credit card is | reservation? Please fill out our "Customer Support |
| secure? We use secure-socket-layer (SSL) | and Feedback" request form. Include your previous |
| encryption, the standard encryption on the Internet. | reservation amount and the reservation confirmation |
| This type of encryption allows you to feel confident | number along with your questions. We will contact |
| and secure about supplying personal and credit | you within 24 hours. |
| card information. | |
| | "Internet hot deals", what is it? We work directly with |
| How will I know when my reservation is confirmed? | many hotels to provide the lowest possible rates |
| Our confirmation number displayed immediately | available on the Internet. In most cases, these rates |
| upon successfully making your reservation. Our | are lower than all other online websites. These are |
| systems work behind the scenes to email you the | designated with a "hot-deals" link and are listed first |
| final confirmation number. | for search performed by destination city. |
| | |
| Is free breakfast available? Some hotels offer free | How do you book a room for someone else? You |
| breakfast with each room night booked. This | can us our system to book a room for someone else. |
| information can be found on the property information | Make sure you include that persons information as |
| "detail" page for your specific property. | the guest. You can have a different person paying |
| | with their credit card than the name and address of |
| Can I book the reservation to stay tonight? Some | the guest staying in the room . |
| hotels accept reservations until 3:00pm on the arrival | |
| day. Only hotels that follow this policy will show when | |
| the today's arrival date is typed into the search form. | |
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