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Palo Alto, California
| Frequently Asked Questions
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| Can I make the Palo Alto reservation by phone? We | Is free breakfast available? Some hotels offer free |
| would be happy to help you make any Palo Alto | breakfast with each room night booked. This |
| hotel reservation by phone. You can call our toll free | information can be found on the property information |
| number between the hours of 8 a.m. to 10 p.m. | "detail" page for your specific property. |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | |
| Saturday and Sunday. | Is your detail on amenities information accurate? |
| | This information is updated a many times during the |
| How can I be sure information about my credit card is | year. We strive to have the most complete |
| secure? We use secure-socket-layer (SSL) | information available and the most accurate. We do |
| encryption, the standard encryption on the Internet. | rely on the personnel at each hotel property to |
| This type of encryption allows you to feel confident | update and change information as appropriate. |
| and secure about supplying personal and credit | |
| card information. | "Internet hot deals", what is it? We work directly with |
| | many hotels to provide the lowest possible rates |
| How will I know when my reservation is confirmed? | available on the Internet. In most cases, these rates |
| Our confirmation number displayed immediately | are lower than all other online websites. These are |
| upon successfully making your reservation. Our | designated with a "hot-deals" link and are listed first |
| systems work behind the scenes to email you the | for search performed by destination city. |
| final confirmation number. | |
| | Are taxes included in the rates? Taxes are figured |
| Is there a minimum age requirements to reserve a | and displayed into the final payment screen. See |
| room? A minimum age of 18 is required by most | rate details for taxes for each day. |
| hotels to book a room. Some require the guest(s) be | |
| 21. These requirements and other amenities | |
| information on the property "Detail" pages. | |
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