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Aurora, Colorado
| Frequently Asked Questions
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| Can I make the Aurora reservation by phone? We | Is free breakfast available? Some hotels offer free |
| would be happy to help you make any Aurora hotel | breakfast with each room night booked. This |
| reservation by phone. You can call our toll free | information can be found on the property information |
| number between the hours of 8 a.m. to 10 p.m. | "detail" page for your specific property. |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | |
| Saturday and Sunday. | Can I change my hotel after booking? Yes. By |
| | canceling your previous reservation and booking a |
| How can I be sure information about my credit card is | new reservation. Also, you can call one of our |
| secure? We use secure-socket-layer (SSL) | friendly customer service representatives at our toll |
| encryption, the standard encryption on the Internet. | free number, between the hours of 8 a.m. to 10 p.m. |
| This type of encryption allows you to feel confident | Monday through Friday CST, 11 a.m. to 6 p.m. |
| and secure about supplying personal and credit | Saturday and Sunday. |
| card information. | |
| | Do I pay for the entire reservation amount or do I just |
| Are free shuttles supplied from the airport to the | make a deposit to hold the room? It depends on the |
| hotel? Some hotels do offer free shuttle services | room you book. Some of our partners require just a |
| from the airport but not all. Please verify this | $5.00 room night deposit to hold your room while |
| information on the property information page, if this is | others require a full payment for the room at the time |
| import to you. | of your reservation. Please refer to the amount |
| | displayed on the confirmation page to see what your |
| Can I book the reservation to stay tonight? Some | credit card will be charged upon making the |
| hotels accept reservations until 3:00pm on the arrival | reservation. |
| day. Only hotels that follow this policy will show when | |
| the today's arrival date is typed into the search form. | What do I do with questions concerning previous |
| | reservation? Please fill out our "Customer Support |
| How will I know when my reservation is confirmed? | and Feedback" request form. Include your previous |
| Our confirmation number displayed immediately | reservation amount and the reservation confirmation |
| upon successfully making your reservation. Our | number along with your questions. We will contact |
| systems work behind the scenes to email you the | you within 24 hours. |
| final confirmation number. | |
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