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Castle Lanikai Resort
390 Papaloa Road
Kapaa, Hawaii
| Frequently Asked Questions
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| Can I make the Kapaa reservation by phone? We | Are free shuttles supplied from the airport to the |
| would be happy to help you make any Kapaa hotel | hotel? Some hotels do offer free shuttle services |
| reservation by phone. You can call our toll free | from the airport but not all. Please verify this |
| number between the hours of 8 a.m. to 10 p.m. | information on the property information page, if this is |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | import to you. |
| Saturday and Sunday. | |
| | What do I do with questions concerning previous |
| How can I be sure information about my credit card is | reservation? Please fill out our "Customer Support |
| secure? We use secure-socket-layer (SSL) | and Feedback" request form. Include your previous |
| encryption, the standard encryption on the Internet. | reservation amount and the reservation confirmation |
| This type of encryption allows you to feel confident | number along with your questions. We will contact |
| and secure about supplying personal and credit | you within 24 hours. |
| card information. | |
| | How much is the charge for more than two people |
| How will I know when my reservation is confirmed? | per room? Different policy are established by each |
| Our confirmation number displayed immediately | hotel regarding multiple guests per room. Our |
| upon successfully making your reservation. Our | booking engine technology allows for display of the |
| systems work behind the scenes to email you the | appropriate rate for your room when the number of |
| final confirmation number. | adults is selected. |
| | |
| Can I book the reservation to stay tonight? Some | Are taxes included in the rates? Taxes are figured |
| hotels accept reservations until 3:00pm on the arrival | and displayed into the final payment screen. See |
| day. Only hotels that follow this policy will show when | rate details for taxes for each day. |
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