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Kapalua, Hawaii
| Frequently Asked Questions
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| Can I make the Kapalua reservation by phone? We | How will I know when my reservation is confirmed? |
| would be happy to help you make any Kapalua hotel | Our confirmation number displayed immediately |
| reservation by phone. You can call our toll free | upon successfully making your reservation. Our |
| number between the hours of 8 a.m. to 10 p.m. | systems work behind the scenes to email you the |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | final confirmation number. |
| Saturday and Sunday. | |
| | Is your detail on amenities information accurate? |
| How can I be sure information about my credit card is | This information is updated a many times during the |
| secure? We use secure-socket-layer (SSL) | year. We strive to have the most complete |
| encryption, the standard encryption on the Internet. | information available and the most accurate. We do |
| This type of encryption allows you to feel confident | rely on the personnel at each hotel property to |
| and secure about supplying personal and credit | update and change information as appropriate. |
| card information. | |
| | What are additional fees and taxes? Each city/state |
| Is there a minimum age requirements to reserve a | has different rates for taxes. Taxes are calculated |
| room? A minimum age of 18 is required by most | and displayed on the hotel reservation amount. For |
| hotels to book a room. Some require the guest(s) be | some hotels there are additional fees charged to |
| 21. These requirements and other amenities | your room reservation. These additional charges |
| information on the property "Detail" pages. | help us have the lowest rates on the Internet. |
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| Is free breakfast available? Some hotels offer free | Instant confirmation, what does that mean? We |
| breakfast with each room night booked. This | coordinate closely with the properties in the |
| information can be found on the property information | database. Only those with room availability for the |
| "detail" page for your specific property. | requested dates can be displayed and booked |
| | through our system. After receiving confirmation on |
| Are free shuttles supplied from the airport to the | your credit card amount, the system instantly issues |
| hotel? Some hotels do offer free shuttle services | a confirmation on the computer screen. We also |
| from the airport but not all. Please verify this | forward the hotel's official confirmation number within |
| information on the property information page, if this is | 48 hours. |
| import to you. | |
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