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Maui Prince Hotel Makena Resort
5400 Makena Alanui
Kihei, Hawaii
| Frequently Asked Questions
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| Secluded at Makena Resort on a perfect.25 mile of a | Can I make the Kihei reservation by phone? We |
| beach at the foot of Haleakala, the Maui Prince Hotel | would be happy to help you make any Kihei hotel |
| is a sanctuary. The serenity can be felt from the first | reservation by phone. You can call our toll free |
| moment a lei of seashells is draped over your | number between the hours of 8 a.m. to 10 p.m. |
| shoulders and you are welcomed with the genuine | Monday through Friday (CST). 11 a.m. to 6 p.m. |
| smiles and warm attention of the staff. The entire | Saturday and Sunday. |
| hotel is built around an Asian meditation garden with | |
| stone paths, quiet corners for contemplation, | How can I be sure information about my credit card is |
| waterfalls, and streams swarming with brilliant red | secure? We use secure-socket-layer (SSL) |
| and gold carp. The roof is the sky. The door of every | encryption, the standard encryption on the Internet. |
| room opens to this atrium, while the windows and | This type of encryption allows you to feel confident |
| lanai look out upon the ocean. Most people settle | and secure about supplying personal and credit |
| into the immediate serenity and find themselves | card information. |
| sitting beside the pool or on the beach, watching all | |
| the little white boats streaming to Molokini. And if the | Is there a minimum age requirements to reserve a |
| sea is calm, they may hear the great humpback | room? A minimum age of 18 is required by most |
| whales singing in the deep. - Makena North Golf | hotels to book a room. Some require the guest(s) be |
| Course - Designed by Robert Trent Jones, Jr., the | 21. These requirements and other amenities |
| Makena North Course opened in 1993 to rave | information on the property "Detail" pages. |
| reviews. The North Course feels more like a nature | |
| walk than a golf course, with captivating mountain | How will I know when my reservation is confirmed? |
| views of Haleakala Crater and sweeping views of | Our confirmation number displayed immediately |
| the blue Pacific Ocean. Hawaiian rock walls remain | upon successfully making your reservation. Our |
| where they were found, and natural gullies and | systems work behind the scenes to email you the |
| stream beds are left intact. - Makena South Golf | final confirmation number. |
| Course - Sharing the spirit that embodies the | |
| Makena Resort, the South Course provides the | Are free shuttles supplied from the airport to the |
| serenity and tranquility many golfers are looking for. | hotel? Some hotels do offer free shuttle services |
| With its natural rolling fairways, undulating greens, | from the airport but not all. Please verify this |
| and breathtaking views of the ocean and mountains, | information on the property information page, if this is |
| the South Course is a favorite among many Maui | import to you. |
| golfers. Both courses are owned and operated by | |
| the hotel. The South Course was recently renovated | Is free breakfast available? Some hotels offer free |
| and re-opened in January 2002. All new grass from | breakfast with each room night booked. This |
| tee to green, new bunker sand, and concrete cart | information can be found on the property information |
| path has been added. - Prince Keiki Club - Our | "detail" page for your specific property. |
| popular children's program, Prince Keiki Club. Keiki | |
| (children) ages 5-12 can enjoy hours of fun and meet | Can I book the reservation to stay tonight? Some |
| friends from around the world, with activities such as | hotels accept reservations until 3:00pm on the arrival |
| sand castle building, pool swims, Hawaiian arts and | day. Only hotels that follow this policy will show when |
| crafts, treasure/scavenger hunts, treasure box | the today's arrival date is typed into the search form. |
| making, and much more. - Maui Prince guests can | |
| relax poolside in one of our cabanas, or beachside | Can you give driving directions? Yes, click the map |
| with our Beach Concierge staff. Effective | link displayed on the property "Detail" page. This |
| Wednesday, November 1, 2006 guests will be | informative map will give you the main cross streets |
| allowed to smoke on the lanais of designated room. | and address. Click the tab: "directions", type in your |
| All other guestrooms will be designated as | address and click "submit". A detailed list of where to |
| non-smoking both on the lanai and within the room. | turn and how many miles will be displayed. |
| Guests who smoke within a guestroom may incur a | |
| deep-cleaning charge of up to 200USD as | What do I do with questions concerning previous |
| determined by the Hotel Assistant Manager. Other | reservation? Please fill out our "Customer Support |
| designated smoking areas within the hotel are: Front | and Feedback" request form. Include your previous |
| Entrance - To the right of the Porte Cochere Holokai | reservation amount and the reservation confirmation |
| Pavillion- Near the bridge over the Koi Pond | number along with your questions. We will contact |
| Recreations Area - On the Volleyball Court near the | you within 24 hours. |
| showers next to the Pool Bar These changes have | |
| been made as a result of the new Hawaii State | Do I pay for the entire reservation amount or do I just |
| Second Hand Smoke Bill that will come in effect on | make a deposit to hold the room? It depends on the |
| November 16. This law covers all enclosed or | room you book. Some of our partners require just a |
| partially enclosed areas open to the public in | $5.00 room night deposit to hold your room while |
| Hawaii. Violators of this law and owners of | others require a full payment for the room at the time |
| establishments where the violation occurs will be | of your reservation. Please refer to the amount |
| subject to fines. Any concerns or questions from | displayed on the confirmation page to see what your |
| guests should be directed to the Hotel Assistant | credit card will be charged upon making the |
| Manager on duty. | reservation. |
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