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The Fairmont Orchid Hawaii
One North Kaniku Drive
Kohala Coast, Hawaii
| Frequently Asked Questions
|
| Can I make the Kohala Coast reservation by phone? | Is free breakfast available? Some hotels offer free |
| We would be happy to help you make any Kohala | breakfast with each room night booked. This |
| Coast hotel reservation by phone. You can call our | information can be found on the property information |
| toll free number between the hours of 8 a.m. to 10 | "detail" page for your specific property. |
| p.m. Monday through Friday (CST). 11 a.m. to 6 p.m. | |
| Saturday and Sunday. | What are additional fees and taxes? Each city/state |
| | has different rates for taxes. Taxes are calculated |
| How can I be sure information about my credit card is | and displayed on the hotel reservation amount. For |
| secure? We use secure-socket-layer (SSL) | some hotels there are additional fees charged to |
| encryption, the standard encryption on the Internet. | your room reservation. These additional charges |
| This type of encryption allows you to feel confident | help us have the lowest rates on the Internet. |
| and secure about supplying personal and credit | |
| card information. | Can I change my hotel after booking? Yes. By |
| | canceling your previous reservation and booking a |
| How will I know when my reservation is confirmed? | new reservation. Also, you can call one of our |
| Our confirmation number displayed immediately | friendly customer service representatives at our toll |
| upon successfully making your reservation. Our | free number, between the hours of 8 a.m. to 10 p.m. |
| systems work behind the scenes to email you the | Monday through Friday CST, 11 a.m. to 6 p.m. |
| final confirmation number. | Saturday and Sunday. |
| | |
| Are free shuttles supplied from the airport to the | What do I do with questions concerning previous |
| hotel? Some hotels do offer free shuttle services | reservation? Please fill out our "Customer Support |
| from the airport but not all. Please verify this | and Feedback" request form. Include your previous |
| information on the property information page, if this is | reservation amount and the reservation confirmation |
| import to you. | number along with your questions. We will contact |
| | you within 24 hours. |
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