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Koloa, Hawaii
| Frequently Asked Questions
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| Can I make the Koloa reservation by phone? We | Is free breakfast available? Some hotels offer free |
| would be happy to help you make any Koloa hotel | breakfast with each room night booked. This |
| reservation by phone. You can call our toll free | information can be found on the property information |
| number between the hours of 8 a.m. to 10 p.m. | "detail" page for your specific property. |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | |
| Saturday and Sunday. | What do I do with questions concerning previous |
| | reservation? Please fill out our "Customer Support |
| How can I be sure information about my credit card is | and Feedback" request form. Include your previous |
| secure? We use secure-socket-layer (SSL) | reservation amount and the reservation confirmation |
| encryption, the standard encryption on the Internet. | number along with your questions. We will contact |
| This type of encryption allows you to feel confident | you within 24 hours. |
| and secure about supplying personal and credit | |
| card information. | What are additional fees and taxes? Each city/state |
| | has different rates for taxes. Taxes are calculated |
| How will I know when my reservation is confirmed? | and displayed on the hotel reservation amount. For |
| Our confirmation number displayed immediately | some hotels there are additional fees charged to |
| upon successfully making your reservation. Our | your room reservation. These additional charges |
| systems work behind the scenes to email you the | help us have the lowest rates on the Internet. |
| final confirmation number. | |
| | Are taxes included in the rates? Taxes are figured |
| Are free shuttles supplied from the airport to the | and displayed into the final payment screen. See |
| hotel? Some hotels do offer free shuttle services | rate details for taxes for each day. |
| from the airport but not all. Please verify this | |
| information on the property information page, if this is | What credit cards do you accept? We accept Visa, |
| import to you. | Mastercard, Discover Card, and American Express. |
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