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The Lodge at Koele
1 KeoMoku Highway
Lanai City, Hawaii
| Frequently Asked Questions
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| Secluded among decades-old Cook Island pines at | Can I make the Lanai City reservation by phone? We |
| an elevation of 1,600 feet, The Lodge at Koele | would be happy to help you make any Lanai City |
| exudes the majesty and classic elegance of a | hotel reservation by phone. You can call our toll free |
| traditional English country manor. Set in the central | number between the hours of 8 a.m. to 10 p.m. |
| highlands of the Island of Lana'i, also knownas The | Monday through Friday (CST). 11 a.m. to 6 p.m. |
| Pineapple Island, we are surrounded by miles of | Saturday and Sunday. |
| beautiful, untouched beaches. One of Hawaii's rare | |
| inland hotels, we were designed in the manner of a | How can I be sure information about my credit card is |
| grand estate,with heavy timbers, beamed ceilings | secure? We use secure-socket-layer (SSL) |
| and natural stone fireplaces. With a luxurious d | encryption, the standard encryption on the Internet. |
| cor, impeccable service, and world-class cuisine, it | This type of encryption allows you to feel confident |
| is no wonder we are consistently distinguished as | and secure about supplying personal and credit |
| one of the world's finest resorts. The beauty and | card information. |
| distinction of this resort is no secret. The Lodge at | |
| Koele was recognized as one of the best golf resorts | Can I book the reservation to stay tonight? Some |
| by Cond Nast Traveler's 2001 Top Golf Resorts | hotels accept reservations until 3:00pm on the arrival |
| readers' survey, and among the World's Best | day. Only hotels that follow this policy will show when |
| Places to Stay, according to the Cond Nast | the today's arrival date is typed into the search form. |
| Traveler Reader's Choice Poll and 2002 Gold List. | |
| Special Conditions The Lodge at Koele is leaving | Is free breakfast available? Some hotels offer free |
| the Starwood system on September 30, 2005. | breakfast with each room night booked. This |
| Please contact the hotel directly for reservations | information can be found on the property information |
| after September 30, 2005. From November 8 to | "detail" page for your specific property. |
| November 9, 2005, The Experience at Koele Golf | |
| Course will be closed for aerification. The course will | How will I know when my reservation is confirmed? |
| re-open on November 10, 2005, but will be in a | Our confirmation number displayed immediately |
| recovery process for approximately 2 weeks. The | upon successfully making your reservation. Our |
| Challenge at Manele Golf Course will be open for | systems work behind the scenes to email you the |
| play. From July 12 to July 13, 2005, The Challenge at | final confirmation number. |
| Manele Golf Course will be closed for aerification. | |
| The course will re-open on July 14, 2005, but will be | Are free shuttles supplied from the airport to the |
| in a recovery process for approximately 2 weeks. | hotel? Some hotels do offer free shuttle services |
| The Experience at Koele Golf Course will be open | from the airport but not all. Please verify this |
| for play. From October 4 to October 5, 2005, The | information on the property information page, if this is |
| Challenge at Manele Golf Course will be closed for | import to you. |
| aerification. The course will re-open on October 6, | |
| 2005, but will be in a recovery process for | Is there a minimum age requirements to reserve a |
| approximately 2 weeks. The Experience at Koele | room? A minimum age of 18 is required by most |
| Golf Course will be open for play. From May 3 to May | hotels to book a room. Some require the guest(s) be |
| 4, 2005, The Experience at Koele Golf Course will be | 21. These requirements and other amenities |
| closed for aerification. The course will re-open on | information on the property "Detail" pages. |
| May 5, 2005, but will be in a recovery process for | |
| approximately 2 weeks. The Challenge at Manele | What do I do with questions concerning previous |
| Golf Course will be open for play. From April 12 to | reservation? Please fill out our "Customer Support |
| April 13, 2005, The Challenge at Manele Golf Course | and Feedback" request form. Include your previous |
| will be closed for aerification. The course will | reservation amount and the reservation confirmation |
| re-open on April 14, 2005, but will be in a recovery | number along with your questions. We will contact |
| process for approximately 2 weeks. The Experience | you within 24 hours. |
| at Koele Golf Course will be open for play. | |
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