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Bourbonnais, Illinois
| Frequently Asked Questions
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| Can I make the Bourbonnais reservation by phone? | How will I know when my reservation is confirmed? |
| We would be happy to help you make any | Our confirmation number displayed immediately |
| Bourbonnais hotel reservation by phone. You can | upon successfully making your reservation. Our |
| call our toll free number between the hours of 8 a.m. | systems work behind the scenes to email you the |
| to 10 p.m. Monday through Friday (CST). 11 a.m. to 6 | final confirmation number. |
| p.m. Saturday and Sunday. | |
| | Can I change my hotel after booking? Yes. By |
| How can I be sure information about my credit card is | canceling your previous reservation and booking a |
| secure? We use secure-socket-layer (SSL) | new reservation. Also, you can call one of our |
| encryption, the standard encryption on the Internet. | friendly customer service representatives at our toll |
| This type of encryption allows you to feel confident | free number, between the hours of 8 a.m. to 10 p.m. |
| and secure about supplying personal and credit | Monday through Friday CST, 11 a.m. to 6 p.m. |
| card information. | Saturday and Sunday. |
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| Are free shuttles supplied from the airport to the | Is your detail on amenities information accurate? |
| hotel? Some hotels do offer free shuttle services | This information is updated a many times during the |
| from the airport but not all. Please verify this | year. We strive to have the most complete |
| information on the property information page, if this is | information available and the most accurate. We do |
| import to you. | rely on the personnel at each hotel property to |
| | update and change information as appropriate. |
| Is free breakfast available? Some hotels offer free | |
| breakfast with each room night booked. This | What do I do with questions concerning previous |
| information can be found on the property information | reservation? Please fill out our "Customer Support |
| "detail" page for your specific property. | and Feedback" request form. Include your previous |
| | reservation amount and the reservation confirmation |
| Is there a minimum age requirements to reserve a | number along with your questions. We will contact |
| room? A minimum age of 18 is required by most | you within 24 hours. |
| hotels to book a room. Some require the guest(s) be | |
| 21. These requirements and other amenities | |
| information on the property "Detail" pages. | |
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