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Charleston, Illinois
| Frequently Asked Questions
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| Can I make the Charleston reservation by phone? | Is free breakfast available? Some hotels offer free |
| We would be happy to help you make any | breakfast with each room night booked. This |
| Charleston hotel reservation by phone. You can call | information can be found on the property information |
| our toll free number between the hours of 8 a.m. to 10 | "detail" page for your specific property. |
| p.m. Monday through Friday (CST). 11 a.m. to 6 p.m. | |
| Saturday and Sunday. | What are additional fees and taxes? Each city/state |
| | has different rates for taxes. Taxes are calculated |
| How can I be sure information about my credit card is | and displayed on the hotel reservation amount. For |
| secure? We use secure-socket-layer (SSL) | some hotels there are additional fees charged to |
| encryption, the standard encryption on the Internet. | your room reservation. These additional charges |
| This type of encryption allows you to feel confident | help us have the lowest rates on the Internet. |
| and secure about supplying personal and credit | |
| card information. | Can I contact someone to help me? Yes. We have |
| | tried to answer most questions with our frequently |
| Are free shuttles supplied from the airport to the | asked questions sections. If youd like to talk with |
| hotel? Some hotels do offer free shuttle services | one of our knowledgeable customer service |
| from the airport but not all. Please verify this | representatives please call our toll free number |
| information on the property information page, if this is | between the hours of 8 a.m. to 10 p.m. Monday |
| import to you. | through Friday (CST). 11 a.m. to 6 p.m. Saturday and |
| | Sunday. |
| How will I know when my reservation is confirmed? | |
| Our confirmation number displayed immediately | Instant confirmation, what does that mean? We |
| upon successfully making your reservation. Our | coordinate closely with the properties in the |
| systems work behind the scenes to email you the | database. Only those with room availability for the |
| final confirmation number. | requested dates can be displayed and booked |
| | through our system. After receiving confirmation on |
| Can I book the reservation to stay tonight? Some | your credit card amount, the system instantly issues |
| hotels accept reservations until 3:00pm on the arrival | a confirmation on the computer screen. We also |
| day. Only hotels that follow this policy will show when | forward the hotel's official confirmation number within |
| the today's arrival date is typed into the search form. | 48 hours. |
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