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Decatur, Illinois
| Frequently Asked Questions
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| Can I make the Decatur reservation by phone? We | Is there a minimum age requirements to reserve a |
| would be happy to help you make any Decatur hotel | room? A minimum age of 18 is required by most |
| reservation by phone. You can call our toll free | hotels to book a room. Some require the guest(s) be |
| number between the hours of 8 a.m. to 10 p.m. | 21. These requirements and other amenities |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | information on the property "Detail" pages. |
| Saturday and Sunday. | |
| | How much is the charge for more than two people |
| How can I be sure information about my credit card is | per room? Different policy are established by each |
| secure? We use secure-socket-layer (SSL) | hotel regarding multiple guests per room. Our |
| encryption, the standard encryption on the Internet. | booking engine technology allows for display of the |
| This type of encryption allows you to feel confident | appropriate rate for your room when the number of |
| and secure about supplying personal and credit | adults is selected. |
| card information. | |
| | What do I do with questions concerning previous |
| Can I book the reservation to stay tonight? Some | reservation? Please fill out our "Customer Support |
| hotels accept reservations until 3:00pm on the arrival | and Feedback" request form. Include your previous |
| day. Only hotels that follow this policy will show when | reservation amount and the reservation confirmation |
| the today's arrival date is typed into the search form. | number along with your questions. We will contact |
| | you within 24 hours. |
| Are free shuttles supplied from the airport to the | |
| hotel? Some hotels do offer free shuttle services | Are taxes included in the rates? Taxes are figured |
| from the airport but not all. Please verify this | and displayed into the final payment screen. See |
| information on the property information page, if this is | rate details for taxes for each day. |
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