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Palatine, Illinois
| Frequently Asked Questions
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| Can I make the Palatine reservation by phone? We | Are free shuttles supplied from the airport to the |
| would be happy to help you make any Palatine hotel | hotel? Some hotels do offer free shuttle services |
| reservation by phone. You can call our toll free | from the airport but not all. Please verify this |
| number between the hours of 8 a.m. to 10 p.m. | information on the property information page, if this is |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | import to you. |
| Saturday and Sunday. | |
| | Instant confirmation, what does that mean? We |
| How can I be sure information about my credit card is | coordinate closely with the properties in the |
| secure? We use secure-socket-layer (SSL) | database. Only those with room availability for the |
| encryption, the standard encryption on the Internet. | requested dates can be displayed and booked |
| This type of encryption allows you to feel confident | through our system. After receiving confirmation on |
| and secure about supplying personal and credit | your credit card amount, the system instantly issues |
| card information. | a confirmation on the computer screen. We also |
| | forward the hotel's official confirmation number within |
| Is free breakfast available? Some hotels offer free | 48 hours. |
| breakfast with each room night booked. This | |
| information can be found on the property information | Can you give driving directions? Yes, click the map |
| "detail" page for your specific property. | link displayed on the property "Detail" page. This |
| | informative map will give you the main cross streets |
| Is there a minimum age requirements to reserve a | and address. Click the tab: "directions", type in your |
| room? A minimum age of 18 is required by most | address and click "submit". A detailed list of where to |
| hotels to book a room. Some require the guest(s) be | turn and how many miles will be displayed. |
| 21. These requirements and other amenities | |
| information on the property "Detail" pages. | Can I change my hotel after booking? Yes. By |
| | canceling your previous reservation and booking a |
| How will I know when my reservation is confirmed? | new reservation. Also, you can call one of our |
| Our confirmation number displayed immediately | friendly customer service representatives at our toll |
| upon successfully making your reservation. Our | free number, between the hours of 8 a.m. to 10 p.m. |
| systems work behind the scenes to email you the | Monday through Friday CST, 11 a.m. to 6 p.m. |
| final confirmation number. | Saturday and Sunday. |
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