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Prospect Heights, Illinois
| Frequently Asked Questions
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| Can I make the Prospect Heights reservation by | Can I book the reservation to stay tonight? Some |
| phone? We would be happy to help you make any | hotels accept reservations until 3:00pm on the arrival |
| Prospect Heights hotel reservation by phone. You | day. Only hotels that follow this policy will show when |
| can call our toll free number between the hours of 8 | the today's arrival date is typed into the search form. |
| a.m. to 10 p.m. Monday through Friday (CST). 11 a.m. | |
| to 6 p.m. Saturday and Sunday. | Can I change my hotel after booking? Yes. By |
| | canceling your previous reservation and booking a |
| How can I be sure information about my credit card is | new reservation. Also, you can call one of our |
| secure? We use secure-socket-layer (SSL) | friendly customer service representatives at our toll |
| encryption, the standard encryption on the Internet. | free number, between the hours of 8 a.m. to 10 p.m. |
| This type of encryption allows you to feel confident | Monday through Friday CST, 11 a.m. to 6 p.m. |
| and secure about supplying personal and credit | Saturday and Sunday. |
| card information. | |
| | What are additional fees and taxes? Each city/state |
| Is there a minimum age requirements to reserve a | has different rates for taxes. Taxes are calculated |
| room? A minimum age of 18 is required by most | and displayed on the hotel reservation amount. For |
| hotels to book a room. Some require the guest(s) be | some hotels there are additional fees charged to |
| 21. These requirements and other amenities | your room reservation. These additional charges |
| information on the property "Detail" pages. | help us have the lowest rates on the Internet. |
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| Is free breakfast available? Some hotels offer free | Do I pay for the entire reservation amount or do I just |
| breakfast with each room night booked. This | make a deposit to hold the room? It depends on the |
| information can be found on the property information | room you book. Some of our partners require just a |
| "detail" page for your specific property. | $5.00 room night deposit to hold your room while |
| | others require a full payment for the room at the time |
| Are free shuttles supplied from the airport to the | of your reservation. Please refer to the amount |
| hotel? Some hotels do offer free shuttle services | displayed on the confirmation page to see what your |
| from the airport but not all. Please verify this | credit card will be charged upon making the |
| information on the property information page, if this is | reservation. |
| import to you. | |
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