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Rochelle, Illinois
| Frequently Asked Questions
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| Can I make the Rochelle reservation by phone? We | How will I know when my reservation is confirmed? |
| would be happy to help you make any Rochelle | Our confirmation number displayed immediately |
| hotel reservation by phone. You can call our toll free | upon successfully making your reservation. Our |
| number between the hours of 8 a.m. to 10 p.m. | systems work behind the scenes to email you the |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | final confirmation number. |
| Saturday and Sunday. | |
| | "Internet hot deals", what is it? We work directly with |
| How can I be sure information about my credit card is | many hotels to provide the lowest possible rates |
| secure? We use secure-socket-layer (SSL) | available on the Internet. In most cases, these rates |
| encryption, the standard encryption on the Internet. | are lower than all other online websites. These are |
| This type of encryption allows you to feel confident | designated with a "hot-deals" link and are listed first |
| and secure about supplying personal and credit | for search performed by destination city. |
| card information. | |
| | Is your detail on amenities information accurate? |
| Are free shuttles supplied from the airport to the | This information is updated a many times during the |
| hotel? Some hotels do offer free shuttle services | year. We strive to have the most complete |
| from the airport but not all. Please verify this | information available and the most accurate. We do |
| information on the property information page, if this is | rely on the personnel at each hotel property to |
| import to you. | update and change information as appropriate. |
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| Is there a minimum age requirements to reserve a | What do I do with questions concerning previous |
| room? A minimum age of 18 is required by most | reservation? Please fill out our "Customer Support |
| hotels to book a room. Some require the guest(s) be | and Feedback" request form. Include your previous |
| 21. These requirements and other amenities | reservation amount and the reservation confirmation |
| information on the property "Detail" pages. | number along with your questions. We will contact |
| | you within 24 hours. |
| Can I book the reservation to stay tonight? Some | |
| hotels accept reservations until 3:00pm on the arrival | Are taxes included in the rates? Taxes are figured |
| day. Only hotels that follow this policy will show when | and displayed into the final payment screen. See |
| the today's arrival date is typed into the search form. | rate details for taxes for each day. |
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