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Urbana, Illinois
| Frequently Asked Questions
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| Can I make the Urbana reservation by phone? We | How will I know when my reservation is confirmed? |
| would be happy to help you make any Urbana hotel | Our confirmation number displayed immediately |
| reservation by phone. You can call our toll free | upon successfully making your reservation. Our |
| number between the hours of 8 a.m. to 10 p.m. | systems work behind the scenes to email you the |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | final confirmation number. |
| Saturday and Sunday. | |
| | Can you give driving directions? Yes, click the map |
| How can I be sure information about my credit card is | link displayed on the property "Detail" page. This |
| secure? We use secure-socket-layer (SSL) | informative map will give you the main cross streets |
| encryption, the standard encryption on the Internet. | and address. Click the tab: "directions", type in your |
| This type of encryption allows you to feel confident | address and click "submit". A detailed list of where to |
| and secure about supplying personal and credit | turn and how many miles will be displayed. |
| card information. | |
| | Can I change my hotel after booking? Yes. By |
| Can I book the reservation to stay tonight? Some | canceling your previous reservation and booking a |
| hotels accept reservations until 3:00pm on the arrival | new reservation. Also, you can call one of our |
| day. Only hotels that follow this policy will show when | friendly customer service representatives at our toll |
| the today's arrival date is typed into the search form. | free number, between the hours of 8 a.m. to 10 p.m. |
| | Monday through Friday CST, 11 a.m. to 6 p.m. |
| Is there a minimum age requirements to reserve a | Saturday and Sunday. |
| room? A minimum age of 18 is required by most | |
| hotels to book a room. Some require the guest(s) be | Are taxes included in the rates? Taxes are figured |
| 21. These requirements and other amenities | and displayed into the final payment screen. See |
| information on the property "Detail" pages. | rate details for taxes for each day. |
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