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Gretna, Louisiana
| Frequently Asked Questions
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| Can I make the Gretna reservation by phone? We | How will I know when my reservation is confirmed? |
| would be happy to help you make any Gretna hotel | Our confirmation number displayed immediately |
| reservation by phone. You can call our toll free | upon successfully making your reservation. Our |
| number between the hours of 8 a.m. to 10 p.m. | systems work behind the scenes to email you the |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | final confirmation number. |
| Saturday and Sunday. | |
| | What do I do with questions concerning previous |
| How can I be sure information about my credit card is | reservation? Please fill out our "Customer Support |
| secure? We use secure-socket-layer (SSL) | and Feedback" request form. Include your previous |
| encryption, the standard encryption on the Internet. | reservation amount and the reservation confirmation |
| This type of encryption allows you to feel confident | number along with your questions. We will contact |
| and secure about supplying personal and credit | you within 24 hours. |
| card information. | |
| | Do I pay for the entire reservation amount or do I just |
| Are free shuttles supplied from the airport to the | make a deposit to hold the room? It depends on the |
| hotel? Some hotels do offer free shuttle services | room you book. Some of our partners require just a |
| from the airport but not all. Please verify this | $5.00 room night deposit to hold your room while |
| information on the property information page, if this is | others require a full payment for the room at the time |
| import to you. | of your reservation. Please refer to the amount |
| | displayed on the confirmation page to see what your |
| Can I book the reservation to stay tonight? Some | credit card will be charged upon making the |
| hotels accept reservations until 3:00pm on the arrival | reservation. |
| day. Only hotels that follow this policy will show when | |
| the today's arrival date is typed into the search form. | Are taxes included in the rates? Taxes are figured |
| | and displayed into the final payment screen. See |
| Is free breakfast available? Some hotels offer free | rate details for taxes for each day. |
| breakfast with each room night booked. This | |
| information can be found on the property information | |
| "detail" page for your specific property. | |
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