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Germantown, Maryland
| Frequently Asked Questions
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| Can I make the Germantown reservation by phone? | How will I know when my reservation is confirmed? |
| We would be happy to help you make any | Our confirmation number displayed immediately |
| Germantown hotel reservation by phone. You can | upon successfully making your reservation. Our |
| call our toll free number between the hours of 8 a.m. | systems work behind the scenes to email you the |
| to 10 p.m. Monday through Friday (CST). 11 a.m. to 6 | final confirmation number. |
| p.m. Saturday and Sunday. | |
| | What do I do with questions concerning previous |
| How can I be sure information about my credit card is | reservation? Please fill out our "Customer Support |
| secure? We use secure-socket-layer (SSL) | and Feedback" request form. Include your previous |
| encryption, the standard encryption on the Internet. | reservation amount and the reservation confirmation |
| This type of encryption allows you to feel confident | number along with your questions. We will contact |
| and secure about supplying personal and credit | you within 24 hours. |
| card information. | |
| | Is your detail on amenities information accurate? |
| Can I book the reservation to stay tonight? Some | This information is updated a many times during the |
| hotels accept reservations until 3:00pm on the arrival | year. We strive to have the most complete |
| day. Only hotels that follow this policy will show when | information available and the most accurate. We do |
| the today's arrival date is typed into the search form. | rely on the personnel at each hotel property to |
| | update and change information as appropriate. |
| Is free breakfast available? Some hotels offer free | |
| breakfast with each room night booked. This | Do I pay for the entire reservation amount or do I just |
| information can be found on the property information | make a deposit to hold the room? It depends on the |
| "detail" page for your specific property. | room you book. Some of our partners require just a |
| | $5.00 room night deposit to hold your room while |
| Is there a minimum age requirements to reserve a | others require a full payment for the room at the time |
| room? A minimum age of 18 is required by most | of your reservation. Please refer to the amount |
| hotels to book a room. Some require the guest(s) be | displayed on the confirmation page to see what your |
| 21. These requirements and other amenities | credit card will be charged upon making the |
| information on the property "Detail" pages. | reservation. |
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