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Franklin, Massachusetts
| Frequently Asked Questions
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| Can I make the Franklin reservation by phone? We | Is there a minimum age requirements to reserve a |
| would be happy to help you make any Franklin hotel | room? A minimum age of 18 is required by most |
| reservation by phone. You can call our toll free | hotels to book a room. Some require the guest(s) be |
| number between the hours of 8 a.m. to 10 p.m. | 21. These requirements and other amenities |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | information on the property "Detail" pages. |
| Saturday and Sunday. | |
| | Instant confirmation, what does that mean? We |
| How can I be sure information about my credit card is | coordinate closely with the properties in the |
| secure? We use secure-socket-layer (SSL) | database. Only those with room availability for the |
| encryption, the standard encryption on the Internet. | requested dates can be displayed and booked |
| This type of encryption allows you to feel confident | through our system. After receiving confirmation on |
| and secure about supplying personal and credit | your credit card amount, the system instantly issues |
| card information. | a confirmation on the computer screen. We also |
| | forward the hotel's official confirmation number within |
| How will I know when my reservation is confirmed? | 48 hours. |
| Our confirmation number displayed immediately | |
| upon successfully making your reservation. Our | What do I do with questions concerning previous |
| systems work behind the scenes to email you the | reservation? Please fill out our "Customer Support |
| final confirmation number. | and Feedback" request form. Include your previous |
| | reservation amount and the reservation confirmation |
| Can I book the reservation to stay tonight? Some | number along with your questions. We will contact |
| hotels accept reservations until 3:00pm on the arrival | you within 24 hours. |
| day. Only hotels that follow this policy will show when | |
| the today's arrival date is typed into the search form. | |
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