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Cancun, Mexico
| Frequently Asked Questions
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| Can I make the Cancun reservation by phone? We | Is free breakfast available? Some hotels offer free |
| would be happy to help you make any Cancun hotel | breakfast with each room night booked. This |
| reservation by phone. You can call our toll free | information can be found on the property information |
| number between the hours of 8 a.m. to 10 p.m. | "detail" page for your specific property. |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | |
| Saturday and Sunday. | "Internet hot deals", what is it? We work directly with |
| | many hotels to provide the lowest possible rates |
| How can I be sure information about my credit card is | available on the Internet. In most cases, these rates |
| secure? We use secure-socket-layer (SSL) | are lower than all other online websites. These are |
| encryption, the standard encryption on the Internet. | designated with a "hot-deals" link and are listed first |
| This type of encryption allows you to feel confident | for search performed by destination city. |
| and secure about supplying personal and credit | |
| card information. | Instant confirmation, what does that mean? We |
| | coordinate closely with the properties in the |
| How will I know when my reservation is confirmed? | database. Only those with room availability for the |
| Our confirmation number displayed immediately | requested dates can be displayed and booked |
| upon successfully making your reservation. Our | through our system. After receiving confirmation on |
| systems work behind the scenes to email you the | your credit card amount, the system instantly issues |
| final confirmation number. | a confirmation on the computer screen. We also |
| | forward the hotel's official confirmation number within |
| Are free shuttles supplied from the airport to the | 48 hours. |
| hotel? Some hotels do offer free shuttle services | |
| from the airport but not all. Please verify this | Can I change my hotel after booking? Yes. By |
| information on the property information page, if this is | canceling your previous reservation and booking a |
| import to you. | new reservation. Also, you can call one of our |
| | friendly customer service representatives at our toll |
| Is there a minimum age requirements to reserve a | free number, between the hours of 8 a.m. to 10 p.m. |
| room? A minimum age of 18 is required by most | Monday through Friday CST, 11 a.m. to 6 p.m. |
| hotels to book a room. Some require the guest(s) be | Saturday and Sunday. |
| 21. These requirements and other amenities | |
| information on the property "Detail" pages. | |
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