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Grand Rapids, Michigan
| Frequently Asked Questions
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| Grand Rapids is the state's second-largest | Can I make the Grand Rapids reservation by phone? |
| metropolitan area (pop. 197,800). The city (and the | We would be happy to help you make any Grand |
| surrounding west Michigan region) bear the mark of | Rapids hotel reservation by phone. You can call our |
| the Dutch immigrants who settled the area. Heavily | toll free number between the hours of 8 a.m. to 10 |
| influenced by the Dutch Reformed Church, it's one of | p.m. Monday through Friday (CST). 11 a.m. to 6 p.m. |
| the more conservative sections of the state. | Saturday and Sunday. |
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| Grand Rapids used to be known as a furniture | How can I be sure information about my credit card is |
| center, and while some companies remain, it now | secure? We use secure-socket-layer (SSL) |
| has a more diversified economy and has become a | encryption, the standard encryption on the Internet. |
| big convention city. Visitors will find century-old | This type of encryption allows you to feel confident |
| architecture alongside high-profile buildings that | and secure about supplying personal and credit |
| bear the names of the area's businesses and | card information. |
| business moguls Amway, Meijer, DeVos. | |
| | Are free shuttles supplied from the airport to the |
| The city's biggest attraction is the Gerald R. Ford | hotel? Some hotels do offer free shuttle services |
| Presidential Museum, dedicated to Grand Rapids' | from the airport but not all. Please verify this |
| favorite son. The museum includes holograms, | information on the property information page, if this is |
| interactive displays and re-creations of the Oval | import to you. |
| Office and the family business Ford worked in as a | |
| teenager. Other displays help convey the flavor of | Is there a minimum age requirements to reserve a |
| U.S. society in the 1970s, when Ford served as | room? A minimum age of 18 is required by most |
| president. A small piece of the Berlin Wall and the | hotels to book a room. Some require the guest(s) be |
| Saigon Staircase the metal staircase used to | 21. These requirements and other amenities |
| evacuate people from the roof of the U.S. Embassy | information on the property "Detail" pages. |
| in Saigon and into waiting helicopters are located in | |
| the museum's Meijer Lobby and are part of the | How will I know when my reservation is confirmed? |
| permanent collection. After a stroll through the | Our confirmation number displayed immediately |
| grounds, enjoy the simple beauty of the Betty Ford | upon successfully making your reservation. Our |
| Garden. | systems work behind the scenes to email you the |
| | final confirmation number. |
| Another area favorite is the Frederik Meijer Gardens, | |
| which has a five-story glass conservatory full of | Is free breakfast available? Some hotels offer free |
| exotic plants as well as outdoor gardens with | breakfast with each room night booked. This |
| sculptures. Take the time to stroll through the | information can be found on the property information |
| Heritage Hill Historic District, where the historic | "detail" page for your specific property. |
| homes range from Gilded Age mansions to the | |
| Meyer-May House, one of Frank Lloyd Wright's | Can I book the reservation to stay tonight? Some |
| Prairie Style designs. | hotels accept reservations until 3:00pm on the arrival |
| | day. Only hotels that follow this policy will show when |
| The Van Andel Museum Center has exhibits about | the today's arrival date is typed into the search form. |
| the history of Grand Rapids, including re-creations of | |
| a furniture factory and a downtown street from the | Can I change my hotel after booking? Yes. By |
| 1890s. The remains of more distant events are | canceling your previous reservation and booking a |
| viewable at the Norton Mound Group, ceremonial | new reservation. Also, you can call one of our |
| mounds built by the Hopewell civilization between | friendly customer service representatives at our toll |
| 300 BC and AD 700. Grand Rapids is 145 mi/230 km | free number, between the hours of 8 a.m. to 10 p.m. |
| northwest of Detroit. | Monday through Friday CST, 11 a.m. to 6 p.m. |
| | Saturday and Sunday. |
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