All hotel reservations booked through the Alliance Reservations Network are guaranteed to be the lowest rate available. If you find a lower rate for the same dates and the same hotel, the process is simple: Submit our Rate Guarantee Form within 24 hours of booking Alliance Reservations Network will either refund the difference or cancel the reservations without penalty.
This guarantee may not apply to special events or third party bookings. Refund amount will be credited to the same credit card used to make the reservation.
Frequently Asked Questions
Which credit cards do you accept? We accept Visa, Mastercard, American Express.
What about parking at the hotel? Free parking is provided at many hotels. Check the property information pages for information on parking.
How can I be sure my credit card information is secure? We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information.
Is there a free shuttle from the airport to the hotel? Some hotels do provide free shuttle services from the airport. This information can be found on the property information page for the specific hotel.
How do I know that my reservation is confirmed with the hotel? You will receive a confirmation number immediately upon making your reservation. We then work behind the scenes with the hotel in order to pass the hotels confirmation number to you.
Do you include taxes in the rates? Taxes are already figured into the final rate displayed for payment. Click the rate details link if you would like to see the taxes for each individual day reserved.
Can I book a room for tonight? Some hotels allow us to book their rooms until 3:00pm on the day of arrival. Only those hotels that follow this policy will show in the results list if your arrival date is today.
What are the charges for more than two people in the room? Each hotel has a different policy regarding multiple guests per room. Our technology allows us to display the appropriate rate for your room when you select the number of adults that will be staying in the room.
Will I get a free breakfast? Some hotels include a free breakfast with each room night booked. That information can be found on the property information page for the specific hotel.
What if I have questions about a previous reservation? Please fill out a customer service request by clicking here. Include your previous reservation amount along with your questions. Our customer service personnel will contact you within 24 hours to answer you questions.
