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Asheville, North Carolina
| Frequently Asked Questions
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| Set in the western part of the state, Asheville (pop. | Can I make the Asheville reservation by phone? We |
| 68,889) is the largest North Carolina city in the vicinity | would be happy to help you make any Asheville |
| of the Appalachian Mountains and a popular resort | hotel reservation by phone. You can call our toll free |
| and retirement center. Great Smoky Mountains | number between the hours of 8 a.m. to 10 p.m. |
| National Park lies about 30 mi/50 km west, and the | Monday through Friday (CST). 11 a.m. to 6 p.m. |
| Pisgah National Forest stretches both northeast and | Saturday and Sunday. |
| southwest of the city, encompassing a stunning | |
| mountainous landscape. | How can I be sure information about my credit card is |
| | secure? We use secure-socket-layer (SSL) |
| Asheville itself is a beautiful town with several | encryption, the standard encryption on the Internet. |
| notable attractions. Topping the list is the Biltmore | This type of encryption allows you to feel confident |
| Estate, built by George W. Vanderbilt in the 1890s. | and secure about supplying personal and credit |
| The 250-room National Historic Landmark was | card information. |
| modeled after a 16th-century French chateau. It is | |
| open for self-guided though not inexpensive tours. | Are free shuttles supplied from the airport to the |
| The highlight of the mansion is probably the vast | hotel? Some hotels do offer free shuttle services |
| library, but we were intrigued by the trunk room and | from the airport but not all. Please verify this |
| bowling alley, too. Outside, there are 75 acres/30 | information on the property information page, if this is |
| hectares of gardens and landscaped grounds | import to you. |
| designed by Frederick Law Olmsted, designer of | |
| New York's Central Park. For an additional fee, the | Can I book the reservation to stay tonight? Some |
| Explore Biltmore program allows visitors to hike, | hotels accept reservations until 3:00pm on the arrival |
| mountain bike or take a carriage ride around the | day. Only hotels that follow this policy will show when |
| grounds. A winery is also located there. The crowds | the today's arrival date is typed into the search form. |
| are largest in November and December, when | |
| Christmas festivities take place, and in April and | How will I know when my reservation is confirmed? |
| May, when spring flowers adorn the grounds and | Our confirmation number displayed immediately |
| rooms. | upon successfully making your reservation. Our |
| | systems work behind the scenes to email you the |
| The Thomas Wolfe Memorial State Historic Site, | final confirmation number. |
| downtown, preserves the boyhood home of the | |
| novelist. The large, rambling boarding house is | Is free breakfast available? Some hotels offer free |
| depicted in his autobiographical novel Look | breakfast with each room night booked. This |
| Homeward, Angel. Unfortunately, a fire in 1998 | information can be found on the property information |
| caused significant damage to the house, and it will | "detail" page for your specific property. |
| be closed for restoration until at least 2003. A visitors | |
| center and museum remain open, however, and | Is there a minimum age requirements to reserve a |
| tours of the house's exterior are conducted. | room? A minimum age of 18 is required by most |
| | hotels to book a room. Some require the guest(s) be |
| The downtown also contains the Grove Park Inn (built | 21. These requirements and other amenities |
| in 1913); Pack Place (a complex containing several | information on the property "Detail" pages. |
| art and science museums); and some lively bars | |
| and restaurants. Other Asheville attractions include | What do I do with questions concerning previous |
| the Folk Art Center on the Blue Ridge Parkway and | reservation? Please fill out our "Customer Support |
| the Botanical Gardens, which have 10 acres/4 | and Feedback" request form. Include your previous |
| hectares of regional plants and flowers. Just south of | reservation amount and the reservation confirmation |
| town is the North Carolina Arboretum, which includes | number along with your questions. We will contact |
| nature trails and greenhouses in addition to gardens | you within 24 hours. |
| that are constructed around different themes. | |
| | How do you book a room for someone else? You |
| The region surrounding Asheville is full of sights that | can us our system to book a room for someone else. |
| can be enjoyed on day trips. Mt. Mitchell State Park | Make sure you include that persons information as |
| is 25 mi/40 km northwest (take the Blue Ridge | the guest. You can have a different person paying |
| Parkway), containing the tallest mountain east of the | with their credit card than the name and address of |
| Mississippi (6,684 ft/2,037 m). You can drive to the | the guest staying in the room . |
| top, and the short walk to the observation point will | |
| reward you with some spectacular views if you get a | Can you give driving directions? Yes, click the map |
| clear day. | link displayed on the property "Detail" page. This |
| | informative map will give you the main cross streets |
| The two sections of the Pisgah National Forest | and address. Click the tab: "directions", type in your |
| encompass a wide swath of the Appalachian | address and click "submit". A detailed list of where to |
| Mountains along the state's western border. In | turn and how many miles will be displayed. |
| addition to Mt. Mitchell, it contains the Cradle of | |
| Forestry National Historic Site, which uses | Can I contact someone to help me? Yes. We have |
| interpretive trails to explain the history of logging. | tried to answer most questions with our frequently |
| | asked questions sections. If youd like to talk with |
| In Flat Rock (25 mi/40 km south) is the Carl Sandburg | one of our knowledgeable customer service |
| Home National Historic Site, where the poet lived his | representatives please call our toll free number |
| later years. The house (called Connemara) is | between the hours of 8 a.m. to 10 p.m. Monday |
| surrounded by hiking trails, and you can see some of | through Friday (CST). 11 a.m. to 6 p.m. Saturday and |
| the goats from his wife's thriving goat-breeding | Sunday. |
| business. | |
| Chimney | Can I change my hotel after booking? Yes. By |
| Rock (20 mi/32 km southeast of Asheville) is a | canceling your previous reservation and booking a |
| towering granite formation that stands beside scenic | new reservation. Also, you can call one of our |
| Lake Lure. If you pay the entrance fee, you can | friendly customer service representatives at our toll |
| ascend to the top of the rock in an elevator, where | free number, between the hours of 8 a.m. to 10 p.m. |
| there are observation points and hiking trails that run | Monday through Friday CST, 11 a.m. to 6 p.m. |
| to the spectacular Hickory Nut Falls. Chimney Rock | Saturday and Sunday. |
| is a popular and sometimes crowded attraction, but | |
| the views are wonderful. | Are taxes included in the rates? Taxes are figured |
| | and displayed into the final payment screen. See |
| About 45 minutes north of Asheville is Wolf Laurel | rate details for taxes for each day. |
| (Mars Hill), a ski resort with 14 slopes and a vertical | |
| drop of 650 ft/213 m. Asheville is 225 mi/360 km | |
| southwest of Raleigh. | |
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