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The Franklin Hotel
311 West Franklin
Chapel Hill, North Carolina
| Frequently Asked Questions
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| Celebrate a new tradition?Experience Chapel Hill, as | Can I make the Chapel Hill reservation by phone? |
| you never have before. Come and discover The | We would be happy to help you make any Chapel |
| Franklin Hotel, a premiere luxury boutique hotel on | Hill hotel reservation by phone. You can call our toll |
| Franklin Street in the heart of historic downtown | free number between the hours of 8 a.m. to 10 p.m. |
| Chapel Hill, opening Fall 2006. The newhotel offers | Monday through Friday (CST). 11 a.m. to 6 p.m. |
| luxury, convenience and unsurpassed attention to | Saturday and Sunday. |
| detail and personalized service with a gracious and | |
| dedicated expert staff. Centrally located at 311 West | How can I be sure information about my credit card is |
| Franklin Street, The Franklin Hotel is just steps away | secure? We use secure-socket-layer (SSL) |
| from the campus of the University of Carolina, Kenan | encryption, the standard encryption on the Internet. |
| Memorial Stadium, Dean E. Smith Center, Memorial | This type of encryption allows you to feel confident |
| Hall, Morehead Planetarium, fine restaurants, | and secure about supplying personal and credit |
| museums, art galleries, theaters and boutiques, and | card information. |
| is convenient to I-40, Raleigh Durham Airport, | |
| Research Triangle Park, Durham and Hillsborough. | Is there a minimum age requirements to reserve a |
| Simple elegance with a distinctive classic style in a | room? A minimum age of 18 is required by most |
| warm, inviting atmosphere, the upscale hotel | hotels to book a room. Some require the guest(s) be |
| features 67 beautifully appointed guestrooms | 21. These requirements and other amenities |
| including 7 luxury penthouse suites. The comfortable | information on the property "Detail" pages. |
| guestrooms feature expansive high ceilings and | |
| either double glass doors that open on to private | Can I book the reservation to stay tonight? Some |
| furnished patio balconies, or large dome windows, | hotels accept reservations until 3:00pm on the arrival |
| both filling the room with beautiful natural light and | day. Only hotels that follow this policy will show when |
| offering lovely panoramic views of Franklin Street, | the today's arrival date is typed into the search form. |
| downtown Chapel Hill and beyond. The elegant | |
| guestrooms offer many of the finest modern | Are free shuttles supplied from the airport to the |
| amenities and secure comforts featuring King or | hotel? Some hotels do offer free shuttle services |
| Double Queen luxury pillow-top beds adorned with | from the airport but not all. Please verify this |
| the finest linens, executive writing desks with speaker | information on the property information page, if this is |
| and portable phones, private phone number, | import to you. |
| voicemail, data port and complimentary high speed | |
| wireless internet access for a comfortable working | How will I know when my reservation is confirmed? |
| environment; in-room distributed audio with local | Our confirmation number displayed immediately |
| source connections for Ipod with high fidelity sound, | upon successfully making your reservation. Our |
| 32? wall-mounted LCD HD TV with 145 channels, | systems work behind the scenes to email you the |
| refrigerator, nightly turndown service, room service, | final confirmation number. |
| in-room vanity with make-up mirror, luxurious bath | |
| amenities and bathrobe, hairdryer, complimentary | Is free breakfast available? Some hotels offer free |
| morning newspaper, guest-controlled safe and | breakfast with each room night booked. This |
| valet/laundry service. Unwind and renew with | information can be found on the property information |
| luxurious spa services offered in the privacy and | "detail" page for your specific property. |
| comfort of your guestroom. Guests can also relax in | |
| the third floor atrium lobby enjoying stunning views of | Can I change my hotel after booking? Yes. By |
| the sky window above. The fifth floor penthouse, a | canceling your previous reservation and booking a |
| private keyed entry floor, features luxury penthouse | new reservation. Also, you can call one of our |
| suites with private furnished patio balconies and | friendly customer service representatives at our toll |
| exquisite views. These spacious VIP suites are also | free number, between the hours of 8 a.m. to 10 p.m. |
| well suited for private receptions, meetings and | Monday through Friday CST, 11 a.m. to 6 p.m. |
| retreats. Penthouse guests can also relax in the | Saturday and Sunday. |
| penthouse commons living area with stunning atrium | |
| view of the sky window above. Romantic deluxe | Is your detail on amenities information accurate? |
| eight-foot Euro showers for two with body sprays are | This information is updated a many times during the |
| also offered in select penthouse suites. Enjoy a | year. We strive to have the most complete |
| sumptuous breakfast menu at Windows Restaurant | information available and the most accurate. We do |
| amidst expansive views of historic Franklin Street; or | rely on the personnel at each hotel property to |
| relax and unwind in the perfect setting at Robert?s At | update and change information as appropriate. |
| The Franklin lobby bar and patio with charming | |
| sidewalk views, jazz piano and cozy fireplace. The | Do I pay for the entire reservation amount or do I just |
| hotel features a fully equipped executive business | make a deposit to hold the room? It depends on the |
| center and fitness center, concierge services, | room you book. Some of our partners require just a |
| on-site/valet parking and more than 2300 square feet | $5.00 room night deposit to hold your room while |
| of flexible meeting and event space, with | others require a full payment for the room at the time |
| state-of-the-art audio visual capabilities including | of your reservation. Please refer to the amount |
| recessed screens and mobile projection systems, | displayed on the confirmation page to see what your |
| and will comfortably accommodate functions for 15 to | credit card will be charged upon making the |
| 240 guests. We look forward to welcoming you to an | reservation. |
| extraordinary experience at The Franklin Hotel. | |
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