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Matthews, North Carolina
| Frequently Asked Questions
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| Can I make the Matthews reservation by phone? We | Can I book the reservation to stay tonight? Some |
| would be happy to help you make any Matthews | hotels accept reservations until 3:00pm on the arrival |
| hotel reservation by phone. You can call our toll free | day. Only hotels that follow this policy will show when |
| number between the hours of 8 a.m. to 10 p.m. | the today's arrival date is typed into the search form. |
| Monday through Friday (CST). 11 a.m. to 6 p.m. | |
| Saturday and Sunday. | What are additional fees and taxes? Each city/state |
| | has different rates for taxes. Taxes are calculated |
| How can I be sure information about my credit card is | and displayed on the hotel reservation amount. For |
| secure? We use secure-socket-layer (SSL) | some hotels there are additional fees charged to |
| encryption, the standard encryption on the Internet. | your room reservation. These additional charges |
| This type of encryption allows you to feel confident | help us have the lowest rates on the Internet. |
| and secure about supplying personal and credit | |
| card information. | Can I contact someone to help me? Yes. We have |
| | tried to answer most questions with our frequently |
| How will I know when my reservation is confirmed? | asked questions sections. If youd like to talk with |
| Our confirmation number displayed immediately | one of our knowledgeable customer service |
| upon successfully making your reservation. Our | representatives please call our toll free number |
| systems work behind the scenes to email you the | between the hours of 8 a.m. to 10 p.m. Monday |
| final confirmation number. | through Friday (CST). 11 a.m. to 6 p.m. Saturday and |
| | Sunday. |
| Is there a minimum age requirements to reserve a | |
| room? A minimum age of 18 is required by most | Are taxes included in the rates? Taxes are figured |
| hotels to book a room. Some require the guest(s) be | and displayed into the final payment screen. See |
| 21. These requirements and other amenities | rate details for taxes for each day. |
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