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Esa Dallas-Plano
2900 N. Dallas Pkwy
Plano, Texas
| Frequently Asked Questions
|
| Formerly Wellesley Inn and Suites Dallas Plano. On | Can I make the Plano reservation by phone? We |
| or about November 6, 2004 this hotel will officially | would be happy to help you make any Plano hotel |
| become an Extended Stay America Hotel. ESA | reservation by phone. You can call our toll free |
| Dallas-Plano is an all-suite hotel located in Plano's | number between the hours of 8 a.m. to 10 p.m. |
| Corporate Park, just off the Dallas North Tollway, | Monday through Friday (CST). 11 a.m. to 6 p.m. |
| catering to both corporate and leisure travellers. It | Saturday and Sunday. |
| features 123 oversized suites, room with either one | |
| queen bed, king bed with sleeper sofa, or two | How can I be sure information about my credit card is |
| double beds. All suites are equipped with full | secure? We use secure-socket-layer (SSL) |
| kitchens including full refrigerators, 2 burner stove | encryption, the standard encryption on the Internet. |
| tops, dishwashers, coffee makers with coffee, and | This type of encryption allows you to feel confident |
| microwaves. Centrally located near a diverse | and secure about supplying personal and credit |
| selection of restaurants. Hotel features include | card information. |
| complimentary continental breakfast, guest laundry | |
| facilities/valet services, fitness center, free outdoor | Is free breakfast available? Some hotels offer free |
| parking,Cable TV/Nintendo/Pay-Per-View | breakfast with each room night booked. This |
| Movies,High Speed Internet Access,an outdoor | information can be found on the property information |
| heated pool and beautiful outdoor landscaped | "detail" page for your specific property. |
| surroundings. Complimentary shuttle to local | |
| businesses and attractions within a 5 mile radius of | Can I book the reservation to stay tonight? Some |
| the hotel. Pets Allowed:One pet is allowed per guest | hotels accept reservations until 3:00pm on the arrival |
| room. A 25.00 USD per day non refundable cleaning | day. Only hotels that follow this policy will show when |
| fee (not to exceed 75.00 USD) will be charged the | the today's arrival date is typed into the search form. |
| first night of your stay. Pets must never be left | |
| unattended. The pet owner will be responsible for | Is there a minimum age requirements to reserve a |
| any damage caused by their pet. Guide dogs are | room? A minimum age of 18 is required by most |
| always accepted.Housekeeping: 7 nights or more - | hotels to book a room. Some require the guest(s) be |
| housekeeping services are provided on a | 21. These requirements and other amenities |
| twice-weekly basis. Refresh service (replenish | information on the property "Detail" pages. |
| towels, empty trash,make bed with existing linens, | |
| replenish amenities) is provided on the 3rd night and | How will I know when my reservation is confirmed? |
| full service (includes changing of bed linens and | Our confirmation number displayed immediately |
| vacuuming of room) on the 5th or 6th night. This cycle | upon successfully making your reservation. Our |
| continues to repeat itself, as the guest says longer. | systems work behind the scenes to email you the |
| 4-6 nights - One refresh service is provided | final confirmation number. |
| (replenish towels, empty trash, make bed with | |
| existing linens, replenish amenities) on the 3rd or 4th | Are free shuttles supplied from the airport to the |
| night. 1-3 nights - No service. Linens available at | hotel? Some hotels do offer free shuttle services |
| Front Desk. *Additional housekeepingservices are | from the airport but not all. Please verify this |
| always available for a nominal fee.One pet is | information on the property information page, if this is |
| allowed per guest room. A 25.00 USD per day non | import to you. |
| refundable cleaning fee (not to exceed 75.00 USD) | |
| will be charged the first night of your stay. Pets must | How do you book a room for someone else? You |
| never be left unattended. The pet owner will be | can us our system to book a room for someone else. |
| responsible for any damage caused by their pet. | Make sure you include that persons information as |
| Guide dogs are always accepted.Housekeeping: 7 | the guest. You can have a different person paying |
| nights or more - housekeeping services are | with their credit card than the name and address of |
| provided on a twice-weekly basis. Refresh service | the guest staying in the room . |
| (replenish towels, empty trash, make bed with | |
| existing linens, replenish amenities) is provided on | Can I change my hotel after booking? Yes. By |
| the 3rd night and full service (includes changing of | canceling your previous reservation and booking a |
| bed linens and vacuuming of room) on the 5th or 6th | new reservation. Also, you can call one of our |
| night. This cycle continues to repeat itself, as the | friendly customer service representatives at our toll |
| guest says longer. 4-6 nights - One refresh service is | free number, between the hours of 8 a.m. to 10 p.m. |
| provided (replenish towels, empty trash, make bed | Monday through Friday CST, 11 a.m. to 6 p.m. |
| with existing linens, replenish amenities) on the 3rd or | Saturday and Sunday. |
| 4th night. 1-3 nights - No service. Linens available at | |
| Front Desk. *Additional housekeeping services are | |
| always available for a nominal fee. | |
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